Tampa, FL
What customers say about Swilley Funeral Home/Cremation
Swilley Funeral Home/Cremation in Tampa, FL has collected 25 reviews spanning from July 2016 through May 2026, with an overall sentiment score of 0.86. Reviewers were positive in 96% of cases, with only 4% negative and no neutral responses recorded. Professionalism and conduct was the most frequently discussed aspect, mentioned in all 25 reviews and rated positively 96% of the time.
Courtesy and friendliness (18 mentions, 100% positive) and communication and updates (13 mentions, 100% positive) were also among the most cited areas. Pricing and value received 9 mentions and was rated 100% positive, suggesting customers generally found the services fairly priced. Technical knowledge and expertise, while mentioned only 5 times, was rated positively 80% of the time — the lowest-scoring aspect in the dataset, though still above the 70% threshold.
Problem resolution, responsiveness, punctuality, and scheduling ease were each mentioned infrequently but rated at 100% positive. Two staff members are named repeatedly: Kathy appears in 12 reviews with an average rating of 5.0 stars, and Kathryn appears in 5 reviews also averaging 5.0 stars. Both are consistently associated with compassionate and professional service.
“I appreciate the care Swilley Funeral Home showed to our family in the death of my grandmother. Kathryn served our family with great care. It is such a pleasure to have worked with this family owned funeral home.”
In terms of services, cremation and funeral services each received 8 mentions at 100% positive. Funeral arrangements (4 mentions, 100% positive) also rated highly, while funeral service as a broader category (3 mentions, 66.7% positive) and body preparation (3 mentions, 66.7% positive) each fell below the 70% positive threshold, indicating isolated dissatisfaction in these areas, though sample sizes are small. Thematically, reviewers most often discussed funeral planning and arrangements (17 reviews, 100% positive) and compassionate staff and care (16 reviews, 100% positive).
Grief and family support (10 reviews), pricing and value (6 reviews), and the business's family-owned character and repeat customer loyalty (5 reviews) were also recurring themes, all rated 100% positive. Review volume and sentiment have remained stable over the observation period.
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