# Customer Review Insights — Swilley Funeral Home/Cremation Generated 2026-06-04 from 25 verified reviews (2016-07-27 – 2026-05-06). ## Summary Swilley Funeral Home/Cremation in Tampa, FL has collected 25 reviews spanning from July 2016 through May 2026, with an overall sentiment score of 0.86. Reviewers were positive in 96% of cases, with only 4% negative and no neutral responses recorded. Professionalism and conduct was the most frequently discussed aspect, mentioned in all 25 reviews and rated positively 96% of the time. Courtesy and friendliness (18 mentions, 100% positive) and communication and updates (13 mentions, 100% positive) were also among the most cited areas. Pricing and value received 9 mentions and was rated 100% positive, suggesting customers generally found the services fairly priced. Technical knowledge and expertise, while mentioned only 5 times, was rated positively 80% of the time — the lowest-scoring aspect in the dataset, though still above the 70% threshold. Problem resolution, responsiveness, punctuality, and scheduling ease were each mentioned infrequently but rated at 100% positive. Two staff members are named repeatedly: Kathy appears in 12 reviews with an average rating of 5.0 stars, and Kathryn appears in 5 reviews also averaging 5.0 stars. Both are consistently associated with compassionate and professional service. In terms of services, cremation and funeral services each received 8 mentions at 100% positive. Funeral arrangements (4 mentions, 100% positive) also rated highly, while funeral service as a broader category (3 mentions, 66.7% positive) and body preparation (3 mentions, 66.7% positive) each fell below the 70% positive threshold, indicating isolated dissatisfaction in these areas, though sample sizes are small. Thematically, reviewers most often discussed funeral planning and arrangements (17 reviews, 100% positive) and compassionate staff and care (16 reviews, 100% positive). Grief and family support (10 reviews), pricing and value (6 reviews), and the business's family-owned character and repeat customer loyalty (5 reviews) were also recurring themes, all rated 100% positive. Review volume and sentiment have remained stable over the observation period. ## Overall Sentiment - Positive: 96% - Neutral: 0% - Negative: 4% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 25 of 25 reviews (100%) - Positive: 96% (24 of 25) - Top phrases: "top notch service", "incredible to work with", "completely professional" ### Courtesy & Friendliness - Mentions: 18 of 25 reviews (72%) - Positive: 100% (18 of 18) - Top phrases: "Very kind", "They are kind", "Kind and Caring" ### Communication & Updates - Mentions: 13 of 25 reviews (52%) - Positive: 100% (13 of 13) - Top phrases: "Kathy really helped me out", "Kathy put my worries at ease", "answering all of our questions" ### Pricing & Value - Mentions: 9 of 25 reviews (36%) - Positive: 100% (9 of 9) - Top phrases: "priced well", "Very reasonable pricing", "she helped out with price" ### Technical Knowledge & Expertise - Mentions: 5 of 25 reviews (20%) - Positive: 80% (4 of 5) - Top phrases: "She was helpful with the needed legal documents", "made my grandma look like ...😱... I don't know what", "My mom looked absolutely beautiful—more than we could have hoped for" ### Problem Resolution & Effectiveness - Mentions: 3 of 25 reviews (12%) - Positive: 100% (3 of 3) - Top phrases: "She made the process of burying my father in Puerto Rico easy", "Kathy handled the direct cremation as she did a traditional funeral", "From dealing with mom's life insurance to making sure she looked perfect for her funeral service" ### Responsiveness & Speed - Mentions: 3 of 25 reviews (12%) - Positive: 100% (3 of 3) - Top phrases: "We had a urgent need they really stepped up", "responsive, kind, and truly dedicated to making the process as smooth as possible", "they took care of everything. They made sure to pick up my Dad from the hospital the same day" ### Punctuality & On-Time Service - Mentions: 2 of 25 reviews (8%) - Positive: 100% (2 of 2) - Top phrases: "able to be scheduled for the same week as the passing of our loved one", "Kathryn and David arrived on time with my Dad and remained there the whole service" ### Scheduling & Booking Ease - Mentions: 1 of 25 reviews (4%) - Positive: 100% (1 of 1) - Top phrases: "flexible with meeting times which was much appreciated" ## Top Employees ### Kathy - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kathryn - Mentioned in 5 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Cremation - Mentioned in 8 reviews - Sentiment: 100% positive ### Funeral Services - Mentioned in 8 reviews - Sentiment: 100% positive ### Funeral Arrangements - Mentioned in 4 reviews - Sentiment: 100% positive ### Funeral Service - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Body Preparation - Mentioned in 3 reviews - Sentiment: 66.7% positive ### Funeral Planning - Mentioned in 3 reviews - Sentiment: 100% positive ### Funeral Care - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Funeral Planning & Arrangements - Funeral Planning & Arrangements mentioned in 17 of 25 reviews (68%) - 100% of Funeral Planning & Arrangements reviews are 4 or 5 stars - Average rating in Funeral Planning & Arrangements reviews: 4.9★ ### Compassionate Staff & Care - Compassionate Staff & Care mentioned in 16 of 25 reviews (64%) - 100% of Compassionate Staff & Care reviews are 4 or 5 stars - Average rating in Compassionate Staff & Care reviews: 5★ ### Grief & Family Support - Grief & Family Support mentioned in 10 of 25 reviews (40%) - 100% of Grief & Family Support reviews are 4 or 5 stars - Average rating in Grief & Family Support reviews: 4.9★ ### Pricing & Value - Pricing & Value mentioned in 6 of 25 reviews (24%) - 100% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 5★ ### Family-Owned & Repeat Business - Family-Owned & Repeat Business mentioned in 5 of 25 reviews (20%) - 100% of Family-Owned & Repeat Business reviews are 4 or 5 stars - Average rating in Family-Owned & Repeat Business reviews: 5★ ## FAQ **Q: Is Swilley Funeral Home/Cremation professional?** A: Based on 25 reviews mentioning professionalism & conduct, 96% report positive experiences. Customers frequently mention "top notch service". **Q: Is Swilley Funeral Home/Cremation courteous and friendly?** A: Based on 18 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention "Very kind". **Q: Is Swilley Funeral Home/Cremation good at communicating with customers?** A: Based on 13 reviews mentioning communication & updates, 100% report positive experiences. Customers frequently mention "Kathy really helped me out". **Q: Does Swilley Funeral Home/Cremation handle funeral planning & arrangements?** A: Funeral Planning & Arrangements appears in 17 of 25 reviews, 100% of them positive. **Q: Does Swilley Funeral Home/Cremation handle compassionate staff & care?** A: Compassionate Staff & Care appears in 16 of 25 reviews, 100% of them positive. **Q: Does Swilley Funeral Home/Cremation handle grief & family support?** A: Grief & Family Support appears in 10 of 25 reviews, 100% of them positive. **Q: Does Swilley Funeral Home/Cremation handle pricing & value?** A: Pricing & Value appears in 6 of 25 reviews, 100% of them positive. **Q: Does Swilley Funeral Home/Cremation handle family-owned & repeat business?** A: Family-Owned & Repeat Business appears in 5 of 25 reviews, 100% of them positive. **Q: How are Swilley Funeral Home/Cremation's cremation reviews?** A: Cremation is mentioned in 8 reviews, with 100% positive sentiment. **Q: How are Swilley Funeral Home/Cremation's funeral services reviews?** A: Funeral Services is mentioned in 8 reviews, with 100% positive sentiment. **Q: How are Swilley Funeral Home/Cremation's funeral arrangements reviews?** A: Funeral Arrangements is mentioned in 4 reviews, with 100% positive sentiment. **Q: What do customers say about Swilley Funeral Home/Cremation?** A: Across 25 reviews spanning nearly a decade, Swilley Funeral Home earns 96% positive sentiment, with staff members Kathy and Kathryn cited repeatedly for compassionate, professional service during difficult times.